99bbd Privacy Policy — How We Protect Your Data

This Privacy Policy ("Policy") describes how 99bbd ("Platform", "we", "us", "our") collects, uses, stores, discloses and protects personal information provided by users ("Player", "User", "you", "your") when you access or use the 99bbd website, mobile interface, and all associated services. This Policy forms part of the 99bbd Terms and Conditions and should be read alongside them.

By using the 99bbd platform you consent to the collection and use of your information as described in this Policy. If you do not agree with any part of this Policy, you must stop using the platform immediately. We reserve the right to update this Policy at any time; the revised version will be posted on this page with an updated effective date. Continued use of the platform following any such update constitutes acceptance of the revised Policy.

99bbd operates as a cross-border South Asia platform serving players in Bangladesh and beyond. This Policy applies to all players regardless of the device, browser, or network used to access the platform. Where this Policy refers to personal data, it means any information that can identify you, directly or indirectly, as a specific individual.

Information You Provide Directly

When you register an account, make a deposit, withdraw funds, contact support, or use any feature of the 99bbd platform, you may provide us with the following categories of personal information:

• Identity data: full name, date of birth, nationality, and government-issued identification where KYC verification is required.
• Contact data: mobile phone number, email address, and city or district of residence in Bangladesh.
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket account numbers) used for deposits and withdrawals. We do not store full wallet PINs.
• Account credentials: username and hashed password. Passwords are never stored in readable form.
• Support communications: the content of messages, live chat transcripts, and any documentation you submit during a support request or KYC process.

Information Collected Automatically

When you access the 99bbd platform, certain technical data is collected automatically from your device and browser. This includes:

• Log data: IP address, browser type and version, operating system, referring URL, pages viewed, time and date of access, and time spent on each page.
• Device data: device type, device identifier, screen resolution, and mobile network operator (e.g. Grameenphone, Robi, Banglalink, Teletalk).
• Cookie and session data: session tokens, preferences stored in browser cookies, and analytics identifiers. See the Cookies section below for full details.
• Gameplay and transaction data: bet history, game activity, deposit and withdrawal records, and bonus usage. This data is retained for regulatory compliance and fraud prevention.

We Do Not Sell Your Data

99bbd does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or advertising purposes. This is an absolute commitment with no exceptions.

Permitted Disclosures

We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent required for the stated purpose:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket) — solely to process your financial transactions.
• Identity verification and KYC service providers — to verify your age, identity, and source of funds where required.
• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming) — anonymous session tokens are passed to game servers. No personally identifiable information beyond a session ID is transmitted.
• Law enforcement or regulatory authorities — only where 99bbd is legally compelled to disclose information by a valid court order, warrant, or equivalent legal process.

International Transfers

As a cross-border South Asia platform, some of 99bbd's technology infrastructure and service providers may be located outside Bangladesh. Where personal data is transferred outside the country, we take reasonable steps to ensure that the recipient provides an adequate level of protection consistent with this Policy and applicable data protection principles. We do not transfer data to jurisdictions that do not provide adequate protections without first implementing appropriate safeguards.

Data Security

99bbd implements industry-standard technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, password hashing using bcrypt, strict access controls on our database infrastructure, regular security reviews, and monitoring for suspicious activity patterns. We use firewalls, intrusion detection systems, and encrypted backups to maintain platform integrity. Despite these measures, no internet-based system can be guaranteed to be 100% secure; we encourage all players to use strong, unique passwords and to contact support immediately if they suspect unauthorised account access.

Data Retention

99bbd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is generally retained for the duration of the account relationship and for a period of up to five years after account closure to comply with anti-money-laundering and fraud prevention obligations. Transaction records may be retained for longer periods where required by law. After the applicable retention period, data is securely deleted or anonymised so it can no longer be associated with you as an individual. You may request early deletion of your personal data by contacting our support team, subject to our legal retention obligations.