Play Smart. Stay in Control with 99bbd
99bbd is committed to providing a safe and enjoyable environment for all players. Gambling should always be a form of entertainment — never a financial solution.
Our Commitment to Responsible Gaming
At 99bbd, we believe that gambling is most enjoyable when it remains a leisure activity — something you choose to do with money you can genuinely afford to spend. We understand that for the vast majority of players in Bangladesh, betting on cricket, playing slots, or enjoying live casino games is a fun pastime. We want to keep it that way for everyone.
However, we also recognise that for a small number of people gambling can become problematic. If left unaddressed, problem gambling can affect finances, relationships, mental health, and overall well-being. 99bbd takes this seriously. We provide a range of practical tools and resources to help every player stay in control, and we actively encourage anyone who feels their gambling may be getting out of hand to reach out to us without hesitation.
Important: Gambling is entertainment, not a source of income. Never chase losses. Never gamble with money intended for rent, groceries, utilities, or any other essential expense. Set your limits before you start playing and commit to them — no exceptions.
Responsible Gaming Tools at 99bbd
We provide the following player-protection tools to help you stay in control of your gambling activity at all times.
Deposit Limits
Set daily, weekly or monthly deposit caps to keep your spending within a budget you control.
Time-Out
Take a short break from gambling for 24 hours, 7 days, or 30 days without permanently closing your account.
Self-Exclusion
Permanently or temporarily exclude yourself from the platform for 6 months, 1 year, 2 years, or indefinitely.
Account Lock
Request an immediate account lock at any time by contacting our support team — no waiting period required.
Activity Review
Review your full betting history, transaction log, and session durations at any time in your account dashboard.
Support Access
Reach our responsible gaming team directly by email seven days a week for confidential support and guidance.
Setting and Managing Your Deposit Limits
How Deposit Limits Work
Deposit limits allow you to cap the total amount of money you transfer into your 99bbd account over a chosen period. This is one of the most effective tools for keeping your gambling spend within a pre-agreed budget. You can choose from the following limit periods:
- Daily deposit limit: the maximum amount you may deposit within any single 24-hour period via bKash, Nagad, Rocket, or any other supported payment method.
- Weekly deposit limit: a cumulative cap across any rolling 7-day window, helping you manage longer-term spending patterns.
- Monthly deposit limit: a total cap on deposits across any rolling 30-day period. Ideal for players who prefer a broader budgeting horizon.
To set or adjust a deposit limit, contact the 99bbd support team by email. Requests to decrease a limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active — this protects you from impulsive decisions made in the heat of the moment.
Taking a Break — Time-Out and Session Management
What Is a Time-Out?
A time-out is a temporary pause on your ability to place bets, access games, or make deposits on the 99bbd platform. Unlike self-exclusion, a time-out is designed for players who want a short breathing space without permanently closing their account. Available time-out periods include:
- 24-hour time-out: suitable if you feel you need a one-day cooling-off period after a losing streak or an unexpectedly large session.
- 7-day time-out: gives you a full week away from the platform to reassess your habits and reconnect with other interests.
- 30-day time-out: a month-long break that gives you sufficient time to speak to a counsellor, review your finances, and decide how — or whether — you want to continue playing.
Reactivating After a Time-Out
When your chosen time-out period ends, your account is not automatically reactivated for deposits and betting. You must actively contact our support team to confirm you wish to resume. This additional step is intentional — it ensures you make a conscious, considered decision to return to play rather than drifting back by default.
Tip: Before your time-out ends, take a moment to honestly review your recent gambling sessions. Ask yourself whether you played within the limits you intended, and whether any sessions left you feeling stressed, regretful, or financially stretched. If the answer to any of these is yes, consider requesting a longer time-out or a full self-exclusion.
Self-Exclusion — When You Need a Longer Break
Self-exclusion is a stronger, longer-term measure for players who feel they need a more significant period away from gambling. When you self-exclude from 99bbd, you are making a serious commitment to stop gambling on our platform for an extended period. We take all self-exclusion requests seriously and process them as a priority.
Available Self-Exclusion Periods
When requesting self-exclusion, you may choose from the following durations. All periods begin immediately upon confirmation by our support team:
- 6-month self-exclusion: access to the platform for betting or deposits is suspended for six calendar months from the date of the request.
- 1-year self-exclusion: a twelve-month suspension recommended for players who recognise a pattern of problematic gambling behaviour.
- Indefinite self-exclusion: there is no specified end date. Reactivation requires a formal written request, a minimum 12-month gap since the exclusion began, and a mandatory review by our responsible gaming team before access is restored.
During Self-Exclusion
While a self-exclusion is active, 99bbd will close your account to new deposits and betting. Any promotional or bonus communications will also be suspended. Existing account balances above the minimum withdrawal threshold will remain accessible for withdrawal only — you will not be able to wager any remaining funds. To request self-exclusion, email our support team at [email protected] with the subject line 'Self-Exclusion Request' and state your preferred exclusion period clearly.
Recognising a Gambling Problem
Problem gambling does not always look the same. It can develop gradually and may not be obvious to the person affected. The following signs may indicate that gambling is becoming a problem for you or someone you know:
- ⚠️You spend more time or money gambling than you originally planned, and find it difficult to stop even when you intend to.
- ⚠️You chase losses — continuing to bet in an attempt to win back money you have already lost during the same or a previous session.
- ⚠️Gambling is affecting your work, studies, relationships, or daily responsibilities in a negative way.
- ⚠️You feel restless, anxious, or irritable when you are not gambling, or when you try to reduce or stop your gambling activity.
- ⚠️You have used money earmarked for necessities — such as rent, utility bills, groceries, or family obligations — to fund gambling.
- ⚠️You have borrowed money, taken a loan, or sold possessions in order to gamble or to cover gambling losses.
If any of these signs apply to you, please stop playing now and contact 99bbd support at [email protected] to request a time-out or self-exclusion. You do not need to manage this alone. Seeking help is a sign of strength, not weakness.
Protecting Minors from Gambling
The 99bbd platform is strictly for adults aged 21 and above. We take our obligation to protect minors from accessing gambling services extremely seriously. We implement a mandatory age verification process at registration, and we reserve the right to request supporting identity documentation from any player at any time. Any account found to belong to a person under the age of 21 will be closed immediately and any funds held in that account will be subject to review.
If You Share a Device with Minors
- Always log out of your 99bbd account after every session, particularly on shared devices in the home.
- Never save your username or password on a shared browser or device. Use private/incognito browsing mode if you are concerned about household members accessing your account.
- Consider using parental control software to block access to gambling websites on devices used by children in your household.
If you suspect that a minor has accessed the 99bbd platform using your account or any other account, please report this to our support team immediately at [email protected]. We will act swiftly to investigate and take appropriate measures.
Contact 99bbd Support for Responsible Gaming Help
If you feel that gambling is becoming a problem, or if you would like to set up any of the player-protection tools described on this page, please contact our dedicated responsible gaming support team. All communications are handled with complete confidentiality.
Email Our Support Team
Send us an email and we will respond as quickly as possible. For responsible gaming matters, please write 'Responsible Gaming' in your subject line so we can prioritise your message.
[email protected]Remember: you do not need to be in crisis to ask for help. If gambling is causing you even mild stress or financial worry, reaching out early makes it much easier to address. The 99bbd team is here to support you — not to judge you.
Want to Know More?
Visit our FAQ for answers to common questions about accounts, limits, and safe play. Or learn about our values on the About Us page.
Visit the FAQ About 99bbd